Privacy policy
Address: Màzo Candles London LTD. PO BOX 335, Chertsey, Surrey, KT16 6FP
Email: info@mazocandleslondon.com
Registered under the UK Data Protection Act (1998)
Company Number: 12367151
VAT Reg Number: 363 2166 11
We respect your privacy and promise to use any information we hold about you in a safe and responsible way in accordance with GDPR. Please read this privacy policy carefully as it explains how Màzo Candles London uses your information collected.
By signing up for our newsletter, you are agreeing to our Privacy Policy, in particular, our use of your information, as outlined below.
HOW WE COLLECT YOUR INFORMATION
The information we gather from you will only be from the email address and name you supply to us.
When this type of personal data is collected, you will know because you will have to fill and submit the newsletter signup form to provide the personal data to us.
HOW WE USE YOUR PERSONAL DATA
We may contact you with marketing promotions, offers and educational articles and company updates we think might interest by email. By providing your information in the newsletter sign up field, you have ‘opted-in’ and declared interest to receive our communications, until such time when you ‘opt-out’ or notify us of your intent to withdraw your consent and right to erasure.
HOW WE STORE YOUR PERSONAL DATA
We take the security of your personal data very seriously. We ensure that appropriate security measures are in place to protect your personal data. Unfortunately, the transmission of information via the internet is not completely secure and so we cannot guarantee the security of your data transmitted through the internet including through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
YOUR RIGHTS
You have the right to know if we process any personal data about you and, if we are, with certain limitations, to a copy of that personal data.
You also have the right to ask us to remove or correct any of that personal data that is inaccurate, to object to certain processing and to withdraw any consent you may have given us.
You also have the right to ask us to restrict processing certain of your personal data, to erase your personal data. You have the right, at any time, to object to the processing of your personal data for direct marketing.
To submit any of these requests please email info@mazocandeslondon.com
We will aim to implement requested data updates and/or to respond promptly to requests for information submitted under right of access and certainly within the legally binding time limit.
Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling and you have the right to object to this.
You also have the right, at all times, to notify a complaint to any regulator such as the UK Information Commissioner, although we would welcome the opportunity to discuss and resolve any complaint with you first.
To protect your privacy and security, we will also verify your identity before granting access or making corrections.
RETENTION
We will retain personal data until such time when you invoke your right to withdraw your consent (opting out) to receive email communications. This can be done by using the ‘opt-out’ or ‘unsubscribe’ buttons within the emails or by contacting Màzo Candles London directly.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. Changes and clarifications will be communicated via posting on the website and/or via email. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
HOW TO CONTACT US
If you have any questions about this privacy policy please contact us at info@mazocandleslondon.com or write to Màzo Candles London LTD. PO BOX 335, Chertsey, Surrey, KT16 6FP
Privacy & Cookie Policy
1. Collecting data
We use our website to gather the following information:
- Information that is collected automatically:As soon as you visit our website, we collect and store certain information automatically. This information includes Internet protocol addresses (IP), the type and version of browser you are using, your operating system and platform, including the uniform resource locator (URL). We store this data in a completely anonymous way.
- Information that you provide us with:Personal data you share with us in the course of, signing up to our newsletter, contacting us or submitting an order remain completely confidential. This includes, for example, your contact data, including your name and surname, address, e-mail address, telephone number as well as your payment information, including your bank details and credit card information, invoice address.
2. Using your data
We have set out the purposes for which we may process personal data and the legal bases of the processing.
2.1 Relationships and communications - We may process contact data, account data, customer relationship data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business.
2.2 Personalisation - We may process account data and/or usage data for the purposes of personalising the content and advertisements that you see on our website and through our services to ensure that you only see material that is relevant to you. The legal basis for this processing is our legitimate interests, namely offering the best possible experience for our website visitors and service users.
2.3 Marketing - We may process contact data, account data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users. You have the right to opt out of any marketing communications from us at any point.
2.4 Research and analysis - We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
2.5 Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
2.6 Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
2.7 Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.8 Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.9 Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person
3. Passing Your Personal Data on to Third Parties
We will never pass your data onto third parties for advertising purposes. We pass select data onto third parties to enable us to facilitate the fulfilment of your order. Only relevant data will be transferred. All data is sent using secure data transfer methods.
Financial transactions relating to our website and services are handled by our payment services providers, Shopify, Apple Pay, AMEX Google, Visa, Mastercard, and PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at the respective providers website.
In addition to the specific disclosures of personal data set out in this Section 2, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. Cookies
Cookies, more properly called HTTP cookies, are small bits of data stored as text files on a browser. Websites use those small bits of data to keep track of users and enable user-specific features. They enable core website functionality, such as e-commerce shopping carts, and remembering user preferences, and are also used to track user activity in order to provide recently viewed products and improve website performance. Please view our Cookie Policy page to learn more about how cookies are a necessary part of the way the web works and which cookies we use.
5. Google Analytics
The Mazo website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of Màzo Candles London, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpag... information concerning data privacy can be found at https://policies.google.com/?h...
6. Protecting Your Data
We secure our website and other systems against loss, destruction, unauthorised access, modification or distribution of your data by unauthorised persons by implementing the appropriate technical and organisational measures. Furthermore, your personal data is transmitted to us in encrypted format. This applies to your order and when you log in as a customer. We use the SSL (Secure Socket Layer) coding system.
7. Right to Information and Right to Object
There is a right to information about your personal data that we store and the right to rectify, blocking and deleting your stored personal data.
Right to object
If you do not wish to receive further advertisement from us, you can object to such use at any time, by clicking on the unsubscribe link included in each advertisement message. Alternatively, you can contact us requesting to be removed from our email list (for contact details see below).
You have the right to object to the use or processing of your data at any time. You have the right to revoke any consent you have previously granted us regarding the use of your personal data.
How to contact us
If you wish to avail yourself of your right to information and/or the right to object to the use of your personal data, or any other questions about privacy, please send us an e-mail at: info@mazocandleslondon.com or contact us by post:
Màzo Candles London LTD. PO BOX 335, Chertsey, Surrey, KT16 6FP
Company Number: 12367151
VAT Reg Number: 363 2166 11
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk